Refund & Shipping Policy

At WOWBROW Cosmetics, we want your shopping experience to be as smooth as possible. Below you’ll find information about shipping, returns, refunds, and claims. If you have any questions, simply contact us through the chat on our website. This allows your inquiry to go directly into our customer service system, so we can assist you as quickly as possible.

Payment

When you pay by credit or debit card, the purchase amount is reserved on your card when you place your order. Your card is charged on the day your order is dispatched from our warehouse. With instant payment methods such as Vipps, the amount may be deducted at the time of purchase. Orders placed before 12:00 PM (CET) on business days are usually shipped the same day. Full terms of sale are available here: Terms of Sale.

Shipping

We process orders on business days, and orders placed before 12:00 PM (CET) are usually shipped the same day.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information so you can follow your parcel every step of the way.

Estimated delivery times are:

• Norway & Scandinavia: 2–5 business days
• Europe: 4–7 business days

Please note that delivery times are estimates and may vary during busy periods or public holidays.

All orders shipped within the EU include applicable taxes and duties.

Shipping Address

Please ensure that your shipping address, phone number, and email address are correct before placing your order.

Unfortunately, we are unable to make changes to your shipping information once your order has been processed by our warehouse.

If a parcel is returned to us due to an incorrect or incomplete shipping address, a NOK 89 handling and return shipping fee will be deducted from your refund.

Orders Marked as Delivered

If the tracking information shows that your parcel has been delivered to your mailbox or another delivery location selected through the carrier, the order is considered delivered.

If you cannot locate your parcel, we recommend checking your mailbox, around your property, and with other household members or neighbours first.

If the parcel is still missing, please contact us through the chat on our website. We will gladly assist you in opening an investigation with the shipping carrier if necessary.

Unclaimed Parcels

Parcels delivered to a pickup location must be collected within the carrier’s specified collection period.

If a parcel is not collected and is returned to us, a NOK 89 handling and return shipping fee will be deducted from your refund.

Please note that failing to collect a parcel does not qualify as exercising your right of withdrawal.

Returns

You have the right to return your order within 30 days of receiving it.

To be eligible for a return, products must be:

• Unused
• Unopened
• In their original packaging
• In the same condition as received

To start a return, simply contact us through the chat on our website. Our customer service team will guide you through the return process and provide you with the necessary instructions.

Returns sent without prior approval may not be accepted.

Refunds

Once we have received and inspected your return, we will process your refund as quickly as possible.

Approved refunds will be issued to the original payment method used when placing the order.

Please allow up to 10 business days for your refund to be processed. Depending on your bank or payment provider, it may take a few additional days before the funds appear in your account.

Original shipping charges are non-refundable. If you use a return shipping label provided by us, the return shipping cost will be deducted from your refund.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us through the chat on our website as soon as possible. Including your order number and photos of the product will help us resolve the issue faster.

If your product was purchased from one of our retail partners, such as VITA, Lyko, Åhléns, or another retailer, any claims must be handled directly through the store where the purchase was made.

Contact Us

If you have any questions about your order, shipping, returns, or refunds, please contact us through the chat on our website. Your message will go directly to our customer service team, allowing us to assist you as quickly as possible.